Opened in July 2021, Ma's Tea House is inspired by the Ma family's dream to create a place that reflects their heritage and love for tea. Named after the Chinese character for "Horse," the tea house is a local favorite for its quality drinks and commitment to vibrant social interactions.
The Challenge
In the post-pandemic world, Ma's Tea House, encountered significant hurdles:
Staffing Issues: Finding reliable staff was a major challenge.
Increasing Customer Demand: Balancing increasing customer demand with quality service.
Operational Complexity: Managing payroll, inventory, and other administrative tasks was overwhelming.
The Solution
Ma's Tea House responded to these challenges by integrating Snackpass's comprehensive digital solutions:
Self-Service Kiosks: "We added a digital solution where customers can actually order themselves," Brian explained, highlighting the introduction of Snackpass kiosks that eased staff pressure and improved service efficiency.
Operational Automation: "Everything is a one-stop shop with Snackpass," said Brian, reflecting on how Snackpass streamlined operations, automating processes like payroll and inventory management.
Direct Customer Engagement: Utilizing Snackpass Guestbook, the tea house enhanced communication with customers. "We get a lot of inquiries about how to improve our drinks, and Snackpass really streamlines that," Brian noted.
The Results
Implementing Snackpass's solutions led to significant advancements for Ma's Tea House:
Efficient Operations: The transition to automated systems simplified daily management tasks.
Elevated Customer Experience: The team was able to dedicate more time to providing quality tea experiences and engaging with customers.
Brand Growth and Expansion: The combination of efficient operations and improved customer interaction has allowed Ma's Tea House the opportunity to expand their business and open additional locations.
"Partnering with Snackpass allowed us to transform our challenges into an opportunity to grow and connect more deeply with our customers." - Brian
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