Opened in July 2021, Ma's Tea House is inspired by the Ma family's dream to create a place that reflects their heritage and love for tea. Named after the Chinese character for "Horse," the tea house is a local favorite for its quality drinks and commitment to vibrant social interactions.

Challenge

Starting in a challenging post-pandemic landscape, the tea house faced early obstacles. "It was very hard to get employees," Brian, Ma’s Tea House founder, recalls, highlighting the initial staffing difficulties. This staffing challenge, along with handling growing customer demand and managing tasks like payroll and inventory, made running the restaurant increasingly complex.

Solution

Embracing Snackpass's Digital Solutions

To tackle these challenges, Ma's Tea House turned to Snackpass. They implemented Snackpass’s all-in-one solution, which streamlined many of their processes. "We added a digital solution where customers can actually order themselves," Brian explained, highlighting the introduction of Snackpass's self-serve kiosk that eased the pressure on staff. This shift allowed the team to focus more on customer interactions rather than tedious tasks.

With Snackpass, Ma's Tea House transformed its operations:

"Everything is a one-stop shop with Snackpass."

The integration of Snackpass not only streamlined the ordering process but also brought automation to payroll, marketing, and inventory management. "Before Snackpass, I would have to download all the Excel sheets... But with Snackpass, everything is automated." This shift not only streamlined their operations but also allowed the Ma's Tea House team to focus more on customer service and quality control, significantly improving the overall efficiency and customer experience at the tea house.

Enhancing Customer Engagement

Snackpass also played a crucial role in enhancing customer engagement. Ma's Tea House utilized Snackpass Guestbook for direct communication with customers, receiving valuable feedback: "We get a lot of inquiries about how to improve our drinks, and Snackpass really streamlines that."

A Partnership for Growth

The partnership with Snackpass has enabled Ma's Tea House to focus on what they do best – crafting exceptional tea experiences, while Snackpass takes care of the rest. The result is a more efficient operation, happier customers, and a thriving business.