The Challenge
Long Customer Wait Times: The traditional ordering process was time-consuming, leading to long lines, especially during peak hours.
Operational Inefficiencies: The lack of an integrated system for order management and processing slowed down service delivery.
Need for a Comprehensive Solution: TP Tea struggled to find a vendor that could offer a complete solution to meet all their POS and customer engagement need
The Solution
Snackpass provided TP Tea with an all-encompassing solution to address these challenges:
Snackpass Kiosks: The introduction of self-service kiosks allowed customers to place orders efficiently, significantly reducing wait times and improving the overall ordering experience.
Online and Mobile Ordering: Online ordering and mobile ordering through the Snackpass app streamlined operations, allowing customers to order ahead and reducing the pressure on in-store staff.
Customer Pickup Screen & SnackTV: Snackpass's Customer Pickup Screen and SnackTV enhanced the in-store experience by providing clear updates on order readiness and allowing TP Tea to accurately display their menu with real-time updates.
The Results
Restaurant technology for the next-generation of guests and operators
See how Snackpass technology can take your brand and business to the next level.
