The Challenge
Post-COVID-19, T-Swirl Crepe in Queens, Flushing saw a surge in customer demand and faced the following challenges:
Need for Self-Service: Increased footfall required a more efficient service model.
Existing Kiosk Limitations: Challenges with a custom-built kiosk interface from a previous POS partnership.
The Solution
"Snackpass is truly a look into the future"
Turning to Snackpass was a strategic move for T-Swirl Crepe. Daniel shares, "Snackpass solves all my concerns and manages high customer volume efficiently."
Kiosk Implementation: Implementing Snackpass kiosks dramatically increased self-service orders by 75%, enhancing customer experience during busy times.
Loyalty Program Integration: The Snackpass loyalty program was leveraged to boost customer retention and engagement, with social sharing and rewards to attract new customers.
Customer Relationship Enhancement: Snackpass's Guestbook feature enabled direct communication with customers allowing T-Swirl Crepe to promptly resolve issues and build stronger customer relationships.
Efficient Ordering System: Multiple ordering methods - kiosk, mobile app, and online - were integrated, ensuring a seamless experience from order to kitchen preparation.
The Results
The adoption of Snackpass revolutionized T-Swirl Crepe's operations:
Operational Efficiency: The introduction of Snackpass kiosks resulted in streamlined operations and reduced reliance on labor.
Customer Satisfaction: The ease of ordering and faster service led to higher customer satisfaction.
Business Growth: The effective use of the Snackpass loyalty program and targeted promotions contributed to significant business expansion and increased social media engagement.
Restaurant technology for the next-generation of guests and operators
See how Snackpass technology can take your brand and business to the next level.
Snackpass is the operating system designed for quick-serve restaurants ✨
Snackpass gives operators a unified ecosystem of beautifully designed hardware (Registers, Kiosks, KDS, Pickup Screens) and next-gen software (Mobile App, Customer Data Platform, Multi-Location Management, Advanced Loyalty, AI) to help unify data, increase operational efficiency, and drive more revenue.
The seamlessly integrated ecosystem of devices is designed to supercharge efficiency, providing an unrivaled, smooth experience for both staff and customers tailor made for QSR operators and the challenges they face.
