The Challenge
In the fast-paced environment of New York City, Empanada Mama, faced the challenge of efficiently managing customer orders, especially during peak times. "Running a busy restaurant like ours and dealing with customer orders was overwhelming," Raphael recounts. The need for a solution that could both streamline the ordering process and alleviate the pressure on staff was apparent.
The Solution
Efficient Self-Service: Empanada Mama introduced Snackpass kiosks, enabling customers to place orders independently, a move that Raphael notes "keeps our employees focused on what they do best – preparing delicious empanadas.”
Enhanced Customer Experience: The kiosks provided clear instructions for ordering, leading to faster service and reduced wait times. "Customers receive notifications and know exactly when their order is ready," Raphael adds.
24/7 Service Capability: The kiosks acted like additional cashiers, proving valuable for a 24-hour operation like Empanada Mama.
The Results
The implementation of Snackpass kiosks at Empanada Mama transformed their customer experience and operational efficiency:
Operational Smoothness: Implementing self-serve kiosks streamlined the ordering process, especially for takeout orders, improving the overall customer experience.
Reduced Staff Pressure: The self-service system significantly eased the workload on the employees and allowed them to focus on crafting the best empanadas, especially during peak hours and in staffing shortages.
Improved Customer Flow: Customers enjoyed a quicker, more efficient ordering experience without the need to repeatedly check with the cashier.
Restaurant technology for the next-generation of guests and operators
See how Snackpass technology can take your brand and business to the next level.
Snackpass is the operating system designed for quick-serve restaurants ✨
Snackpass gives operators a unified ecosystem of beautifully designed hardware (Registers, Kiosks, KDS, Pickup Screens) and next-gen software (Mobile App, Customer Data Platform, Multi-Location Management, Advanced Loyalty, AI) to help unify data, increase operational efficiency, and drive more revenue.
The seamlessly integrated ecosystem of devices is designed to supercharge efficiency, providing an unrivaled, smooth experience for both staff and customers tailor made for QSR operators and the challenges they face.
